Return & Refund Policy
Thank you for shopping at charjd.com. We strive to offer high-quality charging solutions, cables, and everyday tech essentials. If you are not entirely satisfied with your purchase, we are here to help.
1. Return Eligibility
To be eligible for a return or replacement, please ensure that:
- The item was purchased within the last 7 days.
- The product is unused, undamaged, and in the same condition as when you received it.
- The product must be in its original packaging, including all cables, accessories, manuals, and tags.
- You have the original receipt, invoice, or proof of purchase.
2. Non-Returnable Items
The following items cannot be returned:
- Products purchased on clearance, final sale, or promotional discounts (unless defective).
- Products showing signs of physical damage, liquid damage, misuse, or unauthorized modification.
- Items missing original packaging or accessories.
3. Damaged or Defective Products
If you receive a defective or damaged item (e.g., non-working charger or broken cable upon delivery):
- Please notify us within 48 hours of receiving the delivery.
- Provide clear photo or video proof showing the defect/damage along with your order ID.
- Once verified, we will arrange a free replacement or issue a full refund.
4. Warranty Claims
If your product encounters technical issues after the 7-day return window, it may be covered under our product warranty. Please visit our Warranty Registration Page to register your product or initiate a warranty claim.
5. Return Process
To initiate a return or replacement:
- Contact our customer support team at support@charjd.com with your order number and reason for return.
- Our team will inspect your request and provide return shipping instructions if approved.
- Pack the product securely to prevent damage during transit.
6. Shipping Costs
- If the return is due to a product defect, transit damage, or an error on our part, we will cover the return shipping costs.
- For standard returns or exchange requests (change of mind), the customer is responsible for paying all return shipping fees. Shipping charges are non-refundable.
7. Refunds
Once your returned item is received and inspected by our Quality Control team, we will notify you via email regarding the approval or rejection of your refund.
- Prepaid Orders: If approved, your refund will be processed back to your original method of payment (Credit/Debit Card, UPI, Net Banking) within 5-7 business days.
- Cash on Delivery (COD) Orders: Refunds will be issued via UPI transfer or bank transfer after you provide your bank account details.
8. Contact Us
If you have any questions or concerns regarding our Return & Refund Policy, please get in touch with us:
